Amazon Augmented AI is now a HIPAA eligible service

Amazon Augmented AI (Amazon A2I) is now a HIPAA eligible service. Amazon A2I makes it easy to build the workflows required for human review of machine learning (ML) predictions. HIPPA eligibility applies to AWS Regions where the service is available and means you can use Amazon A2I add human review of protected health information (PHI) to power your healthcare workflows through your private workforce.

If you have a HIPAA Business Associate Addendum (BAA) in place with AWS, you can now start using Amazon A2I for your HIPAA eligible workloads. If you don’t have a BAA in place with AWS, or if you have any other questions about running HIPAA-regulated workloads on AWS, please contact us. For information and best practices about configuring AWS HIPAA eligible services to store, process, and transmit PHI, see the Architecting for HIPAA Security and Compliance on Amazon Web Services whitepaper.

Amazon A2I makes it easy to build the workflows required for human review of ML predictions. Amazon A2I brings human review to all developers, removing the undifferentiated heavy lifting associated with building human review systems and managing large numbers of human reviewers. Many healthcare customers like Change Healthcare, EPL Innovative Solutions, and partners like TensorIoT are already exploring new ways to use the power of ML to automate their current workloads and transform how they provide care to patients and use AWS services to help them meet their compliance needs under HIPAA. 

Change Healthcare

Change Healthcare is a leading independent healthcare technology company that provides data and analytics-driven solutions to improve clinical, financial, and patient engagement outcomes in the US healthcare system.

“At Change Healthcare, we help accelerate healthcare’s transformation by innovating to remove inefficiencies, reduce costs, and improve outcomes. We have a robust set of integrated artificial intelligence engines that bring new insights, impact, and innovation to the industry. Critical to our results is enabling human-in-the-loop to understand our data and automate workflows. Amazon A2I makes it easy to build the workflows required for human review of ML predictions. With Amazon A2I becoming HIPAA eligible, we are able to involve the human in the workflow and decision-making process, helping to increase efficiency with the millions of documents we process to create even more value for patients, payers, and providers.”

—Luyuan Fang, Chief AI Officer, Change Healthcare


TensorIoT was founded on the instinct that the majority of compute is moving to the edge and all things are becoming smarter. TensorIoT is creating solutions to simplify the way enterprises incorporate Intelligent Edge Computing devices, AI, and their data into their day-to-day operations.

“TensorIoT has been working with customers to build document ingestion pipelines since Amazon Textract was in preview. Amazon A2I helps us easily add human-in-the-loop for document workflows, and one of the most frequently requested features from our healthcare customers is the ability to handle protected health information. Now with Amazon A2I being added to HIPAA eligible services, our healthcare customers will also be able to significantly increase the ingestion speed and accuracy of documents to provide insights and drive better outcomes for their doctors and patients.”

—Charles Burden, Head of Business Development, TensorIoT, AWS Advanced Consulting Partner

EPL Innovative Solutions

EPL Innovative Solutions, charged with the mission of “Changing Healthcare,” is an orchestrated effort, based on decades of experience in various healthcare theaters across the nation, to assess systems, identify shortcomings, plan and implement strategies, and lead the process of change for the betterment of the patient, provider, organization, or community experience.

“At EPL Innovative Solutions, we are excited to add Amazon A2I to our revolutionary cloud-based platform to serve healthcare clients that rely on us for HIPAA secure, accurate, and efficient medical coding and auditing services. We needed industry experts to optimize our platform, so we reached out to Belle Fleur Technologies as our AWS Partner for the execution of this solution to allow 100% human-in-the-loop review to meet our industry-leading standards of speed and accuracy.”

—Amanda Donoho, COO, EPL Innovative Solutions


Amazon A2I helps you automate your human review workloads and is now a HIPAA eligible service. For video presentations, sample Jupyter notebooks, or more information about use cases like document processing, object detection, sentiment analysis, text translation, and others, see Amazon Augmented AI Resources.


About the Author

Anuj Gupta is the Product Manager for Amazon Augmented AI. He is focusing on delivering products that make it easier for customers to adopt machine learning. In his spare time, he enjoys road trips and watching Formula 1.

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