How Alexa can use song-playback duration to learn customers’ preferences

To be as useful as possible to customers, Alexa should be able to make educated guesses about the meanings of ambiguous utterances. If, for instance, a customer says, “Alexa, play the song ‘Hello’”, Alexa should be able to infer from the customer’s listening history whether the song requested is the one by Adele or the one by Lionel Richie.Read More