Model for estimating customer satisfaction with interactions that span multiple domains improves on predecessors by 27%.Read More
How to make AI better at reading comprehension
AI models exceed human performance on public data sets; modified training and testing could help ensure that they aren’t exploiting short cuts.Read More
How Rajeev Rastogi’s machine learning team in India develops innovations for customers worldwide
Team works to address the needs of 600 million people online who together speak more than 22 Indian languages with over 19,500 dialects.Read More
As voice agents proliferate, EMNLP broadens its scope
Amazon Scholar Julia Hirschberg on why speech understanding and natural-language understanding are intertwined.Read More
Amazon Robotics is primary sponsor of new Black in Robotics Boston chapter
Recently formed organization advocates for more diversity, inclusion, and equity within robotics field.Read More
Alexa gets better at predicting customers’ goals
With a new machine learning system, Alexa can infer that an initial question implies a subsequent request.Read More
Can computational linguists find a home in the technology industry?
Alexa senior applied scientist provides career advice to graduate students considering a research role in industry.Read More
Amazon panel discusses latest in NLP and conversational AI
Watch a recording of the EMNLP 2020 session featuring a discussion with Amazon scholars and academics on the state of conversational AI.Read More
TEC: A young conference for an emerging field
Amazon VP and chief economist for digital streaming and advertising Phil Leslie on economists’ role in industry.Read More
Amazon women in science and engineering panel discuss STEM diversity
Five women who work at Amazon hosted a panel discussion on the importance of innovation and diversity in STEM during INFORMS 2020.Read More